Guest Journey Platform
Seamlessly integrate guest experience platform, in-room technology & staff tools into one. Everything your guests need during their stay and beyond.
reduced time of guests
waiting for check-in
revenue growth,
per room per month
customer satisfaction in over 250K rooms installed
Don’t keep your guests waiting! With Online Check-In, each guest has more time to enjoy their stay.
Online Check-In
Offering available upgrades & experiences to enhance guests' stay is made easy through the check-in process.
Upsell & Upgrade
Say hello the right way. Personalized Welcome Email or WhatsApp message will help you set the right tone from the start.

Welcome Message
Before Stay
Full Check-In available through OCR and Face Match Technology
Message your guests
directly, with a direct
communication channel
OCR + Face Match
Upgrade your safety level by allowing your
guests to make online payments easily & securely from their own device.
Online Payments
Guest Profile & View Bill
Say goodbye to printed hotel information! Digitalize your hotel directory to always keep it available & updated for your guests.
Hotel Directory
Sustainability & Hoteza go hand-in-hand. Offer your guests interactive room service, SPA bookings & dinner reservations.
Ordering & Service Booking
During Stay
Add a personalised guest approach and allow your guests
a clear insight into their stay.
Get rid of plastic card keys, and allow your guests never to lose they room key again.
Mobile Key
From climate control to setting the scene or changing the channel, it's all in their Room & TV Control.
Room & TV Control
Instant feedback form will allow you to catch impressions of your guests at the right time, and not a minute too late.
Guest Satisfaction Survey
Every exciting thing you have to offer will reach the right people easily and directly, at any intensity you want.
Marketing Push Notifications
Online Check-Out
After Stay
Seamless check-out will give your guests the freedom to wrap up their stay effortlessly & review charges in just a few steps.
Automate your hotel operations
Automate your operations and boost your revenues with Hoteza's numerous integrations.
We have more than 150 integrations with hotel PMS, POS, SOS and other systems.
Create marketing campaigns with various filters and triggers, that can be delivered to your guests via
push notifications, embedded banners,
emails and WhatsApp messages.

Address your guests on a personalized level,
based on guest and reservation profiles – before,
during or even after his stay.
Marketing & Communication Tool
Never miss one request
Maximise efficiency for your staff while maximising the guest happiness - Hoteza Staff App helps to smooth your operations. Receive detailed orders and instructions for in-room dining, restaurant bookings, SPA treatment scheduling and much more.
Easily access statistics for a particular period – of all guest requests and feedback, popular pages and viewed marketing campaigns, and overall app usage.

Find the best promotion channels, analyse and adapt your business processes readily based on data-driven decisions.
Real-time Statistics
for Best Performance
& Guest Satisfaction
You’re in good company
More than 1000 hotels all over the globe use Hoteza Guest Journey
But don’t ask us,
ask our clients instead
Hotel Manager
With Hoteza, we were able to improve the stay and experience of our guests by offering services unique to our town. In great communication with Hoteza and their remote help during the pandemic, we added Hoteza to our hotel. With quick support from Hoteza, we are able to solve any problems/requests that arise in short time manner, which is
an important asset for a hospitality business.
@ Luxury Hotel, the Netherlands
I like that guests can easily install the application after successful authorization in the internet by scanning the QR code at the reception desk. The guys from the customer success are very polite and react immediately to all the questions.
@Luxury Hotel Cluster, Uzbekistan
Cluster IT Manager
An extremely nice experience,
Hoteza team was at our service from the very beginning for help and advice. They tried to explain to us even the smallest details and were always available for any kind of help and suggestion.
@Luxury Seafront Hotel, Croatia
Marketing Coordinator
Marketing Manager
The wide variety of marketing options and services that Hoteza Limited provided to our hotel. I loved the most the Hotel Guests App where we could add all the useful information for our guests.
@Resort, Greece
In addition to the remarkable performance and extensive content, the modern and sleek look of the Hoteza platform deserves special mention. Its elegant design effortlessly blends into any hotel, exuding a sense of sophistication and style.
@Hotel Group, Slovenia
IT Manager
The guests can use the app on their phone or on the tv to retrieve all the information they need regarding their stay with a personal approach.

Billing, hotel information, online shopping, direct messaging to the reception, movies, its all there!
@Boutique Hotel, Cyprus
Hotel Manager
Because the complete guest journey doesn't stop, you can use other digital touchpoints, such as hospitality IPTV, In-Room Tablet, High-speed Internet Access point, Digital Signage & more.
But there is more to Hoteza Guest Journey!
Hoteza TV
Hoteza HotPad
Hoteza HotSign
Hoteza HSIA
Transform Your Guests’ Experience Today
Create your personalized guest journey.
Connect with us to explore the possibilities.

© 2023 Hoteza. All rights reserved.

101 Greenwich St, New York,

NY 10006, USA


+1 302 747-3547

Cookies managing
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of all the cookies.
Cookie policy
Cookies managing
Cookies necessary for the correct operation of the site are always enabled.
Other cookies are configurable.
Essential cookies
Always On. These cookies are essential so that you can use the website and use its functions. They cannot be turned off. They're set in response to requests made by you, such as setting your privacy preferences, logging in or filling in forms.
Analytics cookies
These cookies collect information to help us understand how our Websites are being used or how effective our marketing campaigns are, or to help us customise our Websites for you. See a list of the analytics cookies we use here.
Advertising cookies
These cookies provide advertising companies with information about your online activity to help them deliver more relevant online advertising to you or to limit how many times you see an ad. This information may be shared with other advertising companies. See a list of the advertising cookies we use here.